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Need a replacement SIM

I have lost the new sims that were sent to me and need to get a replacement. Every time I try to call 789, I get dumped out of every option, with it just sending me a link to a web page but nothing on the website can help me with this. It’s driving me nuts and my phone is about to stop working. 

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Re: Need a replacement SIM

Can anyone help me with getting a new sim sent out/

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Re: Need a replacement SIM

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

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Re: Need a replacement SIM

Thx Mike
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Re: Need a replacement SIM

Just got a call from Virgin, thought it was someone going to sort out my SIM problem. Turns out it was a sales call, to get me to upgrade my tv/broadband. 
If Virgin have staff available to make sales calls then they should have staff to deal with customer issues. 
Bad timing I’d say. 

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Message 6 of 9
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Re: Need a replacement SIM

Will I get someone from Virgin Mobile to help me today?

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Re: Need a replacement SIM

Virgin Broadband and Virgin Mobile run like two separate companies and it appears 'never the twain shall meet.'

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Re: Need a replacement SIM

Hi again,

Update: It’s been nearly 24 hours and no one from Virgin Mobile has reached out to me in this forum. 
I’ve seen them do so to other posts. 
How much longer before I can get someone to help me?

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Re: Need a replacement SIM

Good Morning nashi,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see we've not been been able to get back to you sooner. We do aim to take action within a 48 hour period on our Community Forums - which we still appear to be inside of - just!

 

Check out the purple envelope in the top right hand corner for a PM from me and I'll seek to pass data protection with you, and order a new SIM card for you

 

Kindest regards,

 

David_Bn 

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