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GetCarter
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Need a person in Virgin Mobile to solve my 2 issues

I have been trying for months to get through to Virign customer support.  The Virgin freetext service is useless!  Will a person in Virgin mobile please respond to this so i can relay the details with some confidence that a human brain is involved at the other end!

If i fail to get help with my 2 issues i have no choice but to cancel my Virgin contract - and so too will my husband.  This cost cutting remote technique of dealing with customers' issues is very unwise as you will lose many customers in the long run.  

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Hollie_B
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Re: Need a person in Virgin Mobile to solve my 2 issues

Hi there @GetCarter 

 

Thanks for your post. Apologies for the delay in response, we are very busy and doing all we can to get back to each customer ASAP. 

 

I'm sorry to hear you've been having issues with a mobile account. Can you please advise what it is you need help with? We'll do our best to advise 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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