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valis2k
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Need a new simcard!

I am keeping on getting messages my service will be discontinued if I don't start using my new sim. I don't think I've ever received it.. what do I do now? could you send me another one?

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DJ_Shadow1966
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Re: Need a new simcard!

Hello

I have escalated to the VM forum team, somebody will be along to resolve this.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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valis2k
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Re: Need a new simcard!

thanks, how will they contact me?

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DJ_Shadow1966
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Message 4 of 10
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Re: Need a new simcard!

Hello

They will contact you in this thread.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: Need a new simcard!

Good Morning @valis2k 

 

Thank you for taking the time to reach out to us. 

 

I am going to drop you a quick PM so that we can investigate this and if necessary we can get you a sim sent out. 

 

Kind regards 

Zak_M  

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RobertS1
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Message 6 of 10
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Re: Need a new simcard!

Did get one but I made the mistake of getting a new phone for it rather than installing in into my old one.  Phone turns out to be incompatable, installation instructions confusing and sim is now stuck inside. Since most shops seem to be closed I can`t get it removed and Im stuck with the old one inside my old alcatel which will soon stop working and I`m a keyworker that needs this phone for emergencies so I cant afford to have my phone go down. I need a solution ASAP!

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Zak_M
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Message 7 of 10
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Re: Need a new simcard!

Hi there @RobertS1 

 

A very warm welcome to the forums. Thank you for taking the time to reach out. 

 

I am going to drop you a quick PM so that I can get some additional information. 

 

Please keep an eye on the envelope on the top right hand corner of the screen. 

 

Kind Regards 

Zak_M 

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hmselk
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Message 8 of 10
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Re: Need a new simcard!

Hi, I have encountered the same problem and not received a sim card. The service is going to be stopped at the end of the week so I could really use help sorting out getting a new one.

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Zak_M
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Message 9 of 10
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Re: Need a new simcard!

Good Afternoon. 

 

Most certainly, I will drop you a quick PM so that I can get some account information. 

 

Kind Regards 

Zak_M

david_bailey231
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Re: Need a new simcard!

Can you also send me a PM so I can also get a new simcard - I did post in the forum but my post doesn't seem to have got a reply

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