Virgin Media Community

[CharlieHDavies]

I have tried and tried but nothing works.

Told I need to cancel the migration of my old red sim to the new sim and the only way to do this is to start a new message here.

PLEASE can this be sorted ASAP.

Regards,

[Lisa_CC]

Hi CharlieHDavies,

Sorry to hear you're unable to request a PAC code due to an open migration. I'm going to send you a Private Message so I can take some details and have a look at cancelling the migration so you can request your PAC code.

Please reply back to it 🙂

Thanks,

Lisa

[Lisa_CC]

Hi @CharlieHDavies

Thanks for the Private Message with the details and passing security with me. I've canceled the migration for you and you should be able to request a PAC code via your online account. Please let us know if you have any problems 🙂

Thanks,

Lisa