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Need To Turn Off Parental Controls MOBILE

Hi there, I have tried to sort this myself but do not seem to be getting very far.  

For some reason my parental controls are switched on, I need them turning off please.

I don't get any option to switch between on/off when I am signed in on PC, and its not even an option on mobile.

Weirdly, I cant get on any betting sites but are able to go on VIRGIN BET..??

I have tried ringing 789 but don't have the 45 mins to spare to wait in line, and I also have texted 07533016422 but no response back as yet.

Thank you in advance.

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