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Mystery Sim account on credit file

I have a broadband account with virgin which has been active and paid on time every time for over 5 years. - no issues there, everything shows up as it should on my credit reports.

however, I apparently also have a sim only contract - but this doesn't show up anywhere on my virgin media accounts and I have never been a customer of virgin mobile.
but whatever this sim card is, is showing as late , every month for years.
which will be destroying my credit report for a sim nobody has ever used or even wanted.

can virgin find this account, and wipe it from my credit records?!

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Re: Mystery Sim account on credit file

Hi L97, thanks for getting in touch.

 

I am sorry to hear about this situation. Please let me take a look and see what we can do to help. I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Thanks,

 

Tom

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