So after 45 mins on hold, I finally get through to a human in customer service. I explain the challenge, but honestly don't think I got a consistent reply.
If I understood correctly,
- the handset has to be unlocked before the SIM swap.
- a PAC isn't needed to make the SIM switch.
- the old SIM gets spiked 30 days after the new one is sent whether the new SIM is activated or not.
Does that fit with the views here?