My octogenarian mum has a Nokiasaurus with a PAYG from the Dark Ages. The sort where you just buy some credit from time to time. But that's all she needs - to make the occasional call and text. She has no interest in data.
Just now she's recovering in hospital and she's had a stack of txts telling her to swap to the new SIM before it expires. Odds are it's lying on her doorstep.
So, why does she need to swap SIMs? And what will happen if it's not done before October? Her fear is she wakes to find her phone has stopped working.
So after 45 mins on hold, I finally get through to a human in customer service. I explain the challenge, but honestly don't think I got a consistent reply.
If I understood correctly, - the handset has to be unlocked before the SIM swap. - a PAC isn't needed to make the SIM switch. - the old SIM gets spiked 30 days after the new one is sent whether the new SIM is activated or not.
After another 45 min wait in the queue, VM are going to sent out a replacement new SIM. Seems this cancels the original 30 days and starts a new 30 days. At least this buys me some more time to arrange support for a remote SIM change over ... I'm 300 miles away from my mother so it isn't easy.
if the phone originally came from VM it will need unlocking and that is not always easy with older phones - if they can provide an unlock code then its a matter of putting the new sim in and entering the code and hopefully it will work
you mention Nokia and there are many posts on here where users have had problems
if they cannot give a code - assuming the phone is locked or it will not unlock they can send a replacement phone foc i believe
I remember years ago my mum had to put a password on her account so my sister could sort something out. This time around she had no idea what the password was, but I was able to guess. This seemed to get me access to her account via calling Customer Services. The chap I spoke to was happy to send the replacement new SIM to a different address but only time will tell if it actually turns up here or not.