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bpofla
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Myanmar / Burma

Hello,
I have no roaming here in Myanmar. My phone won't connect to any of the available providers. Please help.

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enlli
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Re: Myanmar / Burma

Have you roamed elsewhere with no problems 

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bpofla
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Re: Myanmar / Burma

Yes
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Emma_C
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Re: Myanmar / Burma

Hi Bpofla, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having some issues using the roaming service, this isn't good. 

I'm keen to know more so I'm going to pop you a quick message to grab some details and we'll take it from there. 

Thanks. 

Emma_C - Forum Team
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bpofla
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Re: Myanmar / Burma

Hello Emma_C,

 

Thanks for the offer to help.

 

Where will you message me?

 

Brendan

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Emma_C
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Re: Myanmar / Burma

Really sorry you don't wish us to help further from here. 

We would need some information to be able to locate the account and confirm you're the account holder to ensure you're details are being kept safe. 

If you want to check I'm a Virgin Media staff member then do click on my profile. 

If you would like to look at our other contact methods then you can find them here

Thanks. 

Emma_C - Forum Team
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DJ_Shadow1966
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Re: Myanmar / Burma

Hello
You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> mobile data -> SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> mobile data -> SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

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