I was interested to spot this, because I have the same on my account:
In my case, I did have a phone contract prior to the SIM only contract I’m on now which ends in a couple of months. What’s the implications of that message being there - does it limit the options available to you when it comes to choosing a new SIM only deal? I thought it was odd that it was there permanently even though it says above that I’m in a contract, but I never thought anything of it really.
Shall have to see what deals are on once my contract is up. 3gb is more than I need really. Starting every month with 6gb thanks to rollover, but some months not even using a1gb! On the one hand at least I know I’ll never run out of data, but I might be able to save a quid or two.
Currently fighting the urge to window shop at phones...brain keeps reminding me that I bought my phone a year ago so that I could keep it for longer and save cash on sim only, but it doesn’t help that sub £200 phones seem to be getting better constantly. The amount I paid for my Samsung J5 seems a bit of a rip off now!
I am sorry to hear you're experiencing issues with this.
Just to double check as I've unfortunately not encountered this issue before, have we resolved this for you in the past or does it seem to, at least temporarily, resolve itself until the next year rolls around?