Virgin Media Community

[TambaDauda]

I tried to restart my phone but unfortunately, I wrongly entered my code 3 times. The following message when try again after realising my mistake “Enter your PUK. Your SIM cannot be accessed. Please call your network provider to obtain your PUK code” Then it further states that 10 attempts remaining.

[Kain_W]

Hi there TambaDauda,

Thanks for your post and welcome to the community.

Sorry to hear about the issues with the SIM being locked, so we can investigate the matter I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,