Virgin Media Community

[Linhay]

Phone service has been barred, I’ve since payed in funds to the account, but still not working 

[Molly_T]

Hi Linhay, sorry to hear you are having issues with your phone service. 

It may just be taking time to process on to the system so your service is restored. This can sometimes take 24 hours. You can check your Mobile account here.

When did you make the payment? Did the payment cover all outstanding arrears on the account?

We can certainly check the account for you if needed- we would just need to send you a PM to confirm a few details first.

I will send you a PM now to investigate further, you can find it in your Inbox in the top right corner of page.  

All the best. 

[Molly_T]

Hi All, thank you to Linhay for PMing with me. 

They confirmed they have spoken to our mobile customer services directly who have managed to get them back up and running. 

You can speak to our mobile team on 0345 600 0789 or by text on +44753 301 6422. 

If you are abroad you can speak to the mobile team on +44 7953 967 967

Please do return to this thread if you need any further support! 

All the best.