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My order is parked

Hi ,
I am a new customer to virgin and I ordered a new iphone 11 and an ipad 10.4" (as a bundle) last thursday(22nd of october).It has now been a week since ordering and I haven't received any delivery confirmation as my order is parked. It has been a while and I am now slightly concerned that I will not get my new devices.I’m not sure what i means by ‘parked ‘ but it’s been a week and they haven’t contacted me about the issue.Anyone got any ideas? 

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