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Alien21
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My new sim doesn't work in my phone properly & I have tried reset etc. It won't accept incoming calls !

My new sim that I didn't ask for doesn't work in my phone properly & I have reset everything. It only appears to do outgoing calls that cost me & doesn't accept incoming calls & neither does it notify me of missed calls either. I have spent a fortune on my landline calls speaking to the unhelpful help desk & been sent another sim that has the same problem. Other than obtaining a PAC (by landline again) & changing my supplier is there anything else I can do ? 

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Emma_C
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Re: My new sim doesn't work in my phone properly & I have tried reset etc. It won't accept incomi...

Hi Alien21, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having some issues with your new SIM, this isn't good. 

 

Can I ask if the SIM card has been activated fully? 

What handset make and model you have? 

So I can take a closer look I'll pop you a personal message now 🙂 

Emma_C - Forum Team
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