Menu
Reply
Bansalneha
  • 1
  • 0
  • 0
Joining in
186 Views
Message 1 of 2
Flag for a moderator

My mobile number hasn’t ported

Hi 

I’ve just joined virgin. I provided my pac code. My old number was supposed to be active today on my Virgin sim- this still hasn’t happened and my online account says the old number has been migrated. Can you help sort this out? 

0 Kudos
Reply
Ashleigh_C
  • 3.26K
  • 128
  • 257
Forum Team
Forum Team
133 Views
Message 2 of 2
Flag for a moderator

Re: My mobile number hasn’t ported

Hi there @Bansalneha 

 

Thank you so much for your first post to our Community Forums and we are so happy to have you here. 

 

I'm so sorry to see this has happened! I have been able to locate your account and I can see that the port has gone through successfully. Do you have an iPhone at all? If so have you updated your number in your settings? 

 

Thank you.

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply