Virgin Media Community

[adsawadsa]

When my daughter calls me she can't connect. She is on Three, also her partner and my grand daughter can't call me both also on Three. I can call them and text them, they can text me. Can anyone help please.

[Natalie_L]

Hi adsawadsa, 

Welcome to the community and thank you for getting in touch. 

I am very sorry to hear your family members are having trouble when attempting to contact you. 

Are they able to make calls and send texts to other numbers without problems? 

What happens when they call you please? Do they get a message, go to voicemail or just fail to connect? 

Thanks