The phone is a Nokia 103. I bought it off Ebay, stuck my Virgin SIM card in it, and it worked. I don't think it came with any software.
I am sorry I did not come back to you earlier. I have been hit by another Virgin problem. My old Virgin Media links no longer work. I tried just now to open all the Virgin Media links that are listed by a Google search on my desktop computer on the string <Virgin Media>. All failed to open. Other stuff opens OK.
And just nownow my Email client has failed to download my Emails from pop3.ntlworld.com: It gives me the message ' 2: Bad address "pop3.ntlworld.com"'. I shall have to give priority to cracking this one.
I am a veteran of several big struggles in the past to get my Virgin Media service to work.
Eg one of Virgin Media's servers was blocked by a blackmailing German company -- That took a month for Virgin Media to sort out. I even sent the Virgin Media CEO an open postcard telling him that he was like a rabbit caught in the headlights. Or I eventually had to crack a loss of service on my own by discovering a bug--the omission of critical information--Virgin had left in the error message I received. Or Virgin technical side changed the address that my clent I used to log onto the Virgin server without telling me or Customer Service.
The struggles have been cumulatively heartbreaking, and I decided this time I must take a rest before girding up my loins before taking on a new set of struggles, or giving up on Virgin, and starting upon the research to find another service provider.
Still you're kind. Do what you can. I shall try to be a better correspondent.