My Virgin Media app -cannot sign in after porting

[Dave0626]

Hello

Just joined Virgin mobile and have ported my old number and now can't sign in on the My Virgin Media app using user name and password, keep getting the message below. Can sign in on the website.

Thanks

Dave

 

[MOD EDIT: Subject title changed for clarity]

[John_GS]

Hi Dave0626

Thanks for posting and welcome to the community.

When was the porting date please?

Best,

[Dave0626]

Number port completed on 14th November.

Thanks

Dave

[Tom_W1]

Hi @Dave0626 thanks for your reply. 

So it can take a few days for everything to update on the system, nothing to worry about at the moment but if this is still the case from Friday please let us know, and we can re-review this.

Many thanks

[Dave0626]

Thanks for the quick response.

I'll try again on Friday. 

Thanks

Dave

[Tom_W1]

Hi Dave - no problem at all and you're very welcome.

Please keep us posted!
Many thanks

[Dave0626]

Hi

Tried the My Virgin media app and the connect app this afternoon and all good, able to log in with no problems on both of them.

Thanks again

Dave

[David_Bn]

Excellent news @Dave0626, and thanks for the update.

Do feel free to come back to us if any further issues arise.

Kindest regards,

David_Bn