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tallen65
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My Sim Card says "Unknown Number"

I bought a Samsung Galaxy Note 20 Ultra last year with Virgin, transferred my sim card over, and on the phone, the sim card status says "Unknown Number".  It works fine, but would really like to have it show my number in the sim card manager.  

I have 2 x virgin mobile sims, and my secondary one shows all the details fine, but not my main one.

I've just changed my main sim card over to an eSim and still get the same problem.  It registers the network but not the mobile number.  Does anyone else have this issue or know how to fix it please?

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enlli
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Message 2 of 9
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Re: My Sim Card says "Unknown Number"

Unless the number is programmed into the SIM it will show Unknown Number. It also happens when a number has been ported over from another network replacing the original number. Nothing you can do.

Keep your numbers in your address book if you need to refer to them

Here is my eSIM on Vodafone

Screenshot_20211010-155543_Call settings.jpg

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
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Message 3 of 9
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Re: My Sim Card says "Unknown Number"

Hi tallen65 thanks for posting and welcome to our community.

There's nothing our team can really add to the enlli's post, sorry.

Regards

 

Lee_R

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tallen65
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Message 4 of 9
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Re: My Sim Card says "Unknown Number"

Hi there,

Thanks so much for the prompt reply. Yes this number was ported over from another network when I got the new phone from Virgin last year.  I don't have a problem remembering the number, I just thought it was strange that it didn't show up in the sim card settings and that maybe there was some error with it.  

Thanks for the explanation - very helpful and worth remembering for future!

 

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hz
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Message 5 of 9
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Re: My Sim Card says "Unknown Number"

I was ported over and my mobile (Xiaomi device) allowed me to edit the sim card number which removed the status as unknown for me.
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Robert_P
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Message 6 of 9
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Re: My Sim Card says "Unknown Number"

This may be an option for you tallen65, we'd recommend checking the manufacturer's website or support to see if this is possible for your Samsung Note 20 Ultra.

 

Rob

rayzor
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Message 7 of 9
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Re: My Sim Card says "Unknown Number"

i had same problem a while back with duel sim phone

so i bought a iphone 4  put a sim in with sim adapter went in setting wrote number in saved sims now show with numbers

iphone 4   £7 pounds of ebay

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tallen65
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Message 8 of 9
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Re: My Sim Card says "Unknown Number"

Hi Rob,

Thanks for your suggestion. I will try that and see if they can help.

 

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Serena_C
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Message 9 of 9
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Re: My Sim Card says "Unknown Number"

Hi @tallen65,

 

How did you get on with Rob's suggestion - is the number showing for you now?

 

Kind regards,

Serena

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