My SIM is recognised but no network

[Karlmiles89]

Hi. 
I inserted my SIM card after returning from abroad and the phone recognises the Virgin network but I have no reception/data, cant make phone calls or use 4g. It’s very confusing and I’m hoping someone could help. I still have an active plan and everything seems normal but just no network reception at all. I have tried all the usual turning the phone off, airplane mode, reinserting the SIM but nothing is working. 

[enlli]

How long have you been away?

[Natalie_L]

Hi Karlmiles89, 

Welcome to the Community and thanks for posting. 

I am very sorry to hear you are experiencing issues with your SIM following your return from abroad, we will do all we can to help.

A replacement may be needed so I am going to pop you over a private message to take a few details and we can go from there. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Karlmiles89]

I was away for approximately 6 months but I was putting the SIM card in sometimes to make sure it was still ok and I was getting reception everywhere. 

[enlli]

Yep. You will need that replacement. Virgin now use O2 and not Vodafone