My SIM has stopped working

[thrimble]

My SIM in my mobile data router stopped working this morning. I put it in a mobile phone and it doesn't work in the phone either. Service checker says there's nothing wrong in my postcode.

On the router home screen it has an unusual message with a "voda UK" logo at the top which seems odd as I thought Virgin used the EE network.

What is wrong? I tried to contact support directly but failed. Can anyone help?

Thanks, Jim

[Tom_W1]

Hi @thrimble thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you to see what's happening here.

Kindly expect a PM from me to arrive shortly, and respond directly when you can!

Many thanks