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My Phone Number is Showing up as Private Number

Hi,

My phone number, regardless of callerID settings on the phone and regardless of the phone I'm using, always appears as a private number on the recipient device. I have tried the sim in s7 edge (my daily) and also a pixel 2, when I dial out on both phones my number comes up as private number so I have ruled out that it is not a problem with the phones. I am now pretty certain it is a problem with the network. Not sure if virgin toggled any setting on their server-side by accident on my account. Can anyone help me out on here? Thanks in advance. 

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Re: My Phone Number is Showing up as Private Number

I suggest you try the text service as CS will need to check

07533016422

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Re: My Phone Number is Showing up as Private Number

Thanks for the suggestion. I did that half an hour back. Do you know how long it takes for them to respond?
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Re: My Phone Number is Showing up as Private Number

if you call 1470 before the number does it show

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Re: My Phone Number is Showing up as Private Number

I tried it but doesn't work, the call doesn't go out at all. From a quick google search, I think that's a landline thing doesn't work for mobile but I might be wrong.
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Re: My Phone Number is Showing up as Private Number

i wasn't sure 🙂 i know 141 works on mobiles so was worth a try while you wait for vm staff 🙂

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