Menu
Reply
Jackymagee1962
  • 1
  • 0
  • 0
Joining in
195 Views
Message 1 of 2
Flag for a moderator

My Broadband bundle agreed cist

I signed up to a broadband + 2 mobile sims bundle in June 2020.

I was told the bundle I signed up to was for broadband and a free 4 gig SIM with unlimited calls and texts for £29 per month.  I also offered a second 8 gig sim for an additional £8 per month, total £37 per month.

My billing tells me I am being charged £12 for the free sim.

Seems impossible to talk to anyone about it and each time I  got through I have been transferred to another department and the call ended.  

Any advice would be appreciated. 

 

 

 

0 Kudos
Reply
Martin_N
  • 6.21K
  • 258
  • 367
Forum Team
Forum Team
142 Views
Message 2 of 2
Flag for a moderator

Re: My Broadband bundle agreed cist

Hi Jackymagee1962,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you're having with your billing. 

 

If you wish you can text the team on 07533051809 they are available Monday – Friday 8am – 7pm & 8am – 8pm Saturday and Sunday. 

 

^Martin

0 Kudos
Reply