Virgin Media Community

[I_hate_you]

My 10 year Alcatel phone shows Sim not valid for new and replacement sims .My 20 year old Alcatel phone does recognise the new sim but asks for a network key . I should not have to use a 20 year old phone to use this new sim or buy a new phone .

This is a classic case of not researching this change properly before implementing .

[jb66]

Do you think Virgin should never move forward with their mobile network like getting 5G which will benefit for most of their customers just becuase a few have "10 year old alcatel phones"?

[carl_pearce]

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@I_hate_you wrote:

My 10 year Alcatel phone shows Sim not valid for new and replacement sims .My 20 year old Alcatel phone does recognise the new sim but asks for a network key . I should not have to use a 20 year old phone to use this new sim or buy a new phone .

This is a classic case of not researching this change properly before implementing .

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Do you honestly think that a company would test on 10 and 20 year old phones?!

Your username says it all...

[I_hate_you]

That sort of attitude will move you forward to the dole queue .

[carl_pearce]

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@I_hate_you wrote:
That sort of attitude will move you forward to the dole queue .

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Why do you say that?

I don't work for VM.

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