Virgin Media Community

[asmetoma]

Hi, just moved across to Virgin Mobile as I have an iPhone 11 that had dual sim capability. I have a works phone as on call. How long do I have to wait before I can have my sim promoted to an eSIM so I can add my works physical sim and not have to carry 2 phones anymore when on call?

Thanks in advance all.

Andy 

[enlli]

From what I've read you can request this through your online account.

[Carley_S]

Hi @asmetoma
Welcome to the community!
Unfortunate, we do not support eSIM's on Virgin Mobile as of 26th August 2021. Can you confirm you have been supplied with a physical SIM?

[enlli]

I'm not sure if the information about not supporting Esims is correct. They were suspended till the move to Vodafone went through.

I reported that Esims were up and running again in February of this year. Since then several people on here have obtained an Esim via their account. I think it is in Plans and Services 

The message had not got through to agents then and it seems still not to have filterd through the system 

[Carley_S]

Hi @enlli,

Thanks for responding. I will double check this with the team tomorrow and come back with an answer. Apologies if I have advised incorrectly. Once I have confirmation I will come back to the thread. 

[asmetoma]

eSIM successfully installed.