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Lenia
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Move number swap

I started a new contract a week ago on 25th November gave my pac code to transfer my number to virgin. And still waiting for an answer. Now I'm paying 2 contract at same time and virgin media still not changed the number yet. I see I am not the only one having this problem. I may cancel my contract it not resolved quickly. 

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Emma_C
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Re: Move number swap

Hi Lenia, 

Thanks for your post and welcome to our community. 

I'm really sorry you've been having some issues with bringing your number over, this isn't good. 

I can certainly take a closer look from here and see what's going on, I'll just need to pop you a personal message first and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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