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webbew02
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Moto X4 unreliable mobile data connection

Hi,

I have a basic 300mb SIM which I think gives me 3G service, however, when I try to connect to mobile data service it often displays 4G in the icon area.  However, when I try to connect to the Internet it says there's no internet connection.  Occasionally, it does successfully connect and then it displays H in the icon area.  What do I need to change to make the connection reliable?

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enlli
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Re: Moto X4 unreliable mobile data connection

H is 3G

Check the phone APN settings againt those in this thread

https://community.virginmedia.com/t5/Virgin-Mobile/APN-settings-for-data/td-p/3597569

Be aware that 3G in your area may have changed as in many places the bandwidth has been reduced to make way for better 4G and 5G.  The 3G services are due to close in the next 18 months

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webbew02
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Re: Moto X4 unreliable mobile data connection

Hi,

Thanks for that, my settings are correct which is not surprising given that my phone works in 3G mode.  It makes me wonder whether my SIM contract is 3G only.  How do I check this?

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enlli
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Re: Moto X4 unreliable mobile data connection

You will have to ring to find out, but I'd you go into your network' settings you can see what is selected in network types

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