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Jeannybabe
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Mobile

After a lot of hassle (over 2 mths) I finally got my phone switched over to my old No. 

However if someone text me on my old No I receive it but when I reply they receive the No on my sym. Then they cannot text or call me back to this No.

when I dial 789 the call is answered then it say “please hold for Virgin mobile”. Then tells me I have dialled an incorrect No.

I am waiting yet again for 3-5 days for this to be sorted.

what I think I need is a sym with my original No on it.

any help please?

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Hayley_S
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Re: Mobile

Hello @Jennybabe,

Welcome, thanks for posting.

I am sorry to see that your having issues with your Mobile.

I have you tried using the SIM in a different handset? 

Many thanks,

Hayley
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Jeannybabe
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Re: Mobile

Sorry no I only hand this phone which the sym works with.

Jean

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Hayley_S
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Re: Mobile

Thank you for confirming @Jeannybabe.

I will send you a private message now, please look out for a plum envelope at the top right of your page.

Many thanks,

Hayley
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Jeannybabe
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No Response

I am waiting for a response to my previous message but have not had one.  Was told by Hayley S she would respond today if I hadn’t heard.

please help I have had a problem with my phone since Dec.

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Hayley_S
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Re: No Response

Hello @Jeannybabe,

Thanks for the post.

I am sorry for the wait in response.

I will respond to your private message now.

Many thanks,

Hayley
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