Changed family sim package to better deal re an annual review which better deal and cheaper. Not just they made a mess of it they now saying my next bill is new payment plus month upfront. Why? We are SIM card only as own are mobiles. Last months bill was as planned but month coming is double as said they said need to take a month up front. Been virgin mobile and. Media for years.
Rob. Don’t know what they done. If add up old and new it’s no where near the figure quoted. Example one is new £15 and old £19 and say new price plus charge up front is £24. Last month was first payments and was correct and no up front. Nothing adds up. We own phones and is a sim only deal so switched to another sim deal. Now next month plus upfront.
Hi andersonglasgow, thanks for the message and welcome back to the forums. I am sorry to hear that there is a billing issue and this is not the experience which you have had. The price can increase if you have moved to a more expensive package and this would include pro rated charged. Would you be able to log into the online account to check for a part month/ pro rated charges or if there is any charges outside of your allowances? - Chris