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Dazsmith1
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Mobile sim package

Trying in vain to change my monthly mobile plan. Website just says oops we’ve encountered a problem. Chat bot goes round in circles. 789 goes round in circles

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Jodi_S
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Re: Mobile sim package

Hi Dazsmith1,

 

Welcome to our community and thanks for posting. Disappointing to hear you're having issues trying to upgrade your mobile plan with us. 

 

Can we ask if you have been able to access our website from a different device or web browser?

 

Have you cleared all cookies and caches and tried our website again? You can take a look here and see if it lets upgrade this way?

 

As its been a short while since you last posted have you managed to get a new deal sorted out? If not and you still require assistance please come back to us so we can help you further.

 

Kind regards Jodi

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Dazsmith1
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Re: Mobile sim package

I’ve tried all of the above with no success. Also when I try to contact via the phone I just get sent round in circles by an automated reply/multi choice nonsense. 

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Gareth_L
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Re: Mobile sim package

Hello Dazsmith1

Sorry to hear this 

As a rule we are unable to make package changes on our Forums

This will need to be done by calling us or 

Just send us a text with a description of your problem to 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.
Gareth_L

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