Virgin Media Community

[JeanieHanmore]

On using my phone the sound even if phoning a land-line keeps breaking up and the sound goes all squiggly - it usually connects fine and then after a few seconds goes wrong. I just made a call to the NHS booking service and heard all the options but as soon as I chose one and was put through to a rep it broke up.

It seems to happen mainly in my house but the signal bar shows 2 bars on my phone today when it happened.

Any ideas on what's going wrong?

Many thanks 

[Ryan_N]

Hi JeanieHanmore, 

Thank you for your post and welcome to the forums. 

Sorry to hear that you're having an issue like this - it does sound from your post that there might be a connection issue to the local mast. Have you been able to check this when you're out and about - does anything change? Also do you have WiFi calling active on your phone? This could help you in the case of any connection issues. 

Cheers, 

Ryan.