Hi there @Fatma18
Thank you so much for your post and welcome to our community forums! It's great to have you here!
I'm so sorry to hear you are facing this issue with your mobile phone!
I have been unable to locate your account with your forum details to look into this for you, so I'm just going to pop you a PM so we can grab some details.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
