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lordy100
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Mobile repair form

Hi, I need to send my daughters mobile back to virgin for repair - I've been through the fault checker online and that didnt sort it. The next step is to send the phone with the repair form. However there is no form that I can find a link to. How do I get the virgin mobile repair form, and where do you send the phone?

I've tried calling to chat to a person but it sends me in a loop to then go to a webpage I've already been on.

 

Thanks in advance 

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beware_uk
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Re: Mobile repair form

Confirmed - after going through the online troubleshooting, it ays "Let's send your phone off for repair".  When you continue it returns you to the Account home page.

Hollie_B
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Re: Mobile repair form

Hi there @lordy100 

 

Welcome to the community and thank you for your first post. Sorry to hear that you've been having issues with getting the phone in for repair. We're not aware of any issues with the online booking system however we can take a look in to this for you. 

 

I'll private message you to take some details and get this sorted for you. 

 

Thanks, 

Hollie - Forum Team


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