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Mobile porting problem

Hi! My old EE number was due to porting yesterday but apparently I can only make phone calls but messaging and call entering are not working at all. Could you please check when I will have my number ported at whole? I need this as I have to make payments that require phone verification.

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Re: Mobile porting problem

Hi Jositop,

 

Sorry to hear about your mobile issue you're experiencing and that your old number may not be ported. I can see that my colleague has already sent you a Private Message to look into this. Please reply back to the Private Message (check the purple envelope in the top right corner of your screen) so we can look into it for you.

 

Thanks,

 

Lisa

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Re: Mobile porting problem

Hi Lisa,
Just a quick update on the status of this post. I’ve contacted customer service who very helpfully and friendly have resolved my problem almost immediately. Really happy and satisfied with the response. 😊
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Re: Mobile porting problem

Thanks for letting us know that a member of our Team has resolved it for you Jositop. If you have anymore issues, do pop back on here so we can help.

 

Thanks,

 

Lisa

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