Menu
Reply
PeteG2
  • 1
  • 0
  • 0
Joining in
297 Views
Message 1 of 2
Flag for a moderator

Mobile phone repair service - returns pack

I've now tried twice to use the mobile phone repair service (for a Samsung A40 phone that won't charge or power on). But on each occasion the returns pack hasn't been sent out. It is 2 weeks since my original request, and 1 week since the follow up - which involved spending an hour with an online agent painstakingly going through all of the information I'd entered online a week before (when surely it would've been simple to just take my repair reference number and reprocess it). This simply isn't good enough. How is it not possible to get a returns pack out to my home address?!?

0 Kudos
Reply
Alex_RM
  • 5.95K
  • 319
  • 447
Forum Team
Forum Team
228 Views
Message 2 of 2
Flag for a moderator

Re: Mobile phone repair service - returns pack

Hi PeteG2,

 

Thanks for posting and welcome to our community 🙂

 

I'm very sorry there's been an issue with receiving your returns pack.

 

I've popped you over a private message so I can get a few more details from you.

 

Alex_Rm

0 Kudos
Reply