Mobile phone number stolen and no access to online account
My phone number was removed from my account, and this reported the next day, when I notice my phone wasn't working. But of course, they did it on Thursday night just before a bank holiday, so it has been over a week and I still don't have my number back.
The criminals called the company got through security with a password? and requested a PAC to switch to another network. Thankfully they weren't able to access our Bank account because they didn't pass the security there.
Now, I don't even have access to our online account. The fraud team said they will call 3 days ago, they haven't. They sent a letter yesterday and said the number will be reinstated today. Nothing yet.
Why can't we sign in? Password isn't working. I can't reset the password using the mobile phone obviously.
What is going on here? I would have though they have secured the account against the criminals, not against me!!! I have given alternative emails and phone numbers to contact me, but I can't reset the passwords with the alternative email.
Rubbish security. Really rubbish... why don't you send a text message BEFORE sending a PAC?
Re: Mobile phone number stolen and no access to online account
29-05-202012:27 - edited 29-05-202012:29
I would have thought so.
I have an account with Vodafone. I can view it online using my username and password. However, before anything can be changed I have to enter a one time pin code sent to my phone. Just adds that extra layer of security.
BTW I know some people use an old phone with a PAYG sim for bank security, so it is not a number used in public
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