I have received a Direct Debit mandate confirmation from VM regarding my new account, only I haven’t opened a mobile account and the bank and sort code numbers are not mine. This is clearly a fraudulent transaction.
How should I deal with it? I am on the phone to the VM help desk and am having little joy at the moment!!!
Hi Smudger8947, sorry for any delay getting back to you - I appreciate it's something you'll be eager to see resolved.
I'd like to take a look and ensure the correction action has been taken at this stage and see if we can help push things along, so will send a PM to confirm a few details & hope to hear back from you soon.
The photo will not attach as it is too large! I reported this on behalf of my elderly father in law, so the name and address on the letter does not match mine. He does not have a VM account in any form.
VM Ref No: 72831_1626 reported on 5th June
Mr Henry Shelton, 104 Levett Gardens, Ilford, Essex, IG39BX.
The letter confirms the bank details used to create a direct debit, which are not his either!