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Mobile phone fraud

Hi,

Can anyone help?

I have received a Direct Debit mandate confirmation from VM regarding my new account, only I haven’t opened a mobile account and the bank and sort code numbers are not mine. This is clearly a fraudulent transaction.

How should I deal with it? I am on the phone to the VM help desk and am having little joy at the moment!!!

Thanks

Mark

 

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Re: Mobile phone fraud

Sorry to hear that you're recieveing information about an account that you havent set up.

 

Did you manage to speak to somebody on your call into the team yesterday and were they able to rectify this?

 

Regards

Steven_L

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Re: Mobile phone fraud

High Steven_L,

The guy I spoke to informed me that he had completed a form and I should hear from someone in 3-5 working days, which says to me 12th June at the earliest. 

I will be in touch if I do not get a call!!!

Thanks

Mark

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Re: Mobile phone fraud

Hi Mark,

 

Thanks for getting back to us.

 

I appreciate that this will be concerning for you.

 

Please let us know if you need anything else and how things go after the call.

 

Kindest regards,

 

Beth

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Re: Mobile phone fraud

Hi Beth and Steve L,

As suspected, the promised timescale of 3-5 working days has not been met!

What would you suggest is my next course of action if your fraud team do not respond, bearing in mind that this crime is against Virgin Media and not me, I am just trying to assist you?

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Re: Mobile phone fraud

Hi Smudger8947, sorry for any delay getting back to you - I appreciate it's something you'll be eager to see resolved.

 

I'd like to take a look and ensure the correction action has been taken at this stage and see if we can help push things along, so will send a PM to confirm a few details & hope to hear back from you soon.

 

Tom

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Re: Mobile phone fraud

Thanks Tom,

I will reply with a photograph of the letter which has all of the relevant details and reference numbers, including Action Fraud’s. 

regards

Mark

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Re: Mobile phone fraud

Hi Tom,

The photo will not attach as it is too large!
I reported this on behalf of my elderly father in law, so the name and address on the letter does not match mine. He does not have a VM account in any form.

VM Ref No: 72831_1626 reported on 5th June

Mr Henry Shelton, 104 Levett Gardens, Ilford, Essex, IG39BX.

The letter confirms the bank details used to create a direct debit, which are not his either!

Action Fraud crime reference No: NFRC20060 3687839

My memorable word is either m, d, e or 2,9,5 (I forget which).

Thanks

Mark

 

 

 

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