Virgin Media Community

[andrew_o]

Hi 

I'm looking for help to seek a resolution to a mobile phone fraud.

On Tuesday 22nd June I received by courier x2 Virgin Money mobile phones.  I did not order these and my suspicions were confirmed after a different courier tried to collect them 45 minutes after they were delivered.  I have read about this type of fraud and the main advice was to not hand over the packages.  They are still in my possession.

I called Virgin Mobile support and was told to wait 48hrs for a call but have read these matters can continue for days and weeks.

I was wondering if you can help progress this matter ?  I have all the relevant details.

Many thanks

Andrew

[Emma_C]

Hi Andrew_o, 

Thanks for your post and welcome to our community. 

Really sorry that this has happened to you and I can fully appreciate the frustration and upset caused. 

We're going to need to pop you a message and grab the details so we can arrange for the handsets to be sent back. 

I'll do that now and I look forward to hearing back from you soon. 

Thanks. 

[Emma_C · Accepted solution]

Thanks for sending me the information Andrew. 

As advised I'll keep an eye on things and I can assure you we'll get this sorted 🙂 

[andrew_o]

Many thanks Emma

[Saloodada]

Was this ever sorted?Im exactly in the same situation & I have messaged & texted the links on this group & awaiting a response. Feeling so helpless.

[Tom_F]

Hi Saloodada, sorry to hear you've encountered a similar situation. Please let us take a look, we'll do all we can to help. I'll get in touch via PM and hope to hear back from you soon.

Tom 

[andrew_o]

Not yet - i have support from Virgin Media but still no resolution - i still have the phones after one month.  Do you have the phone ?

[Saloodada]

With me it’s been years now, one phone returned, second waiting to be. The main problem is this effects my credit score & My mortgage payments may get effected. They need to close these cases. It will impact on any kind of loan/credit  you take in the future.

[andrew_o]

ok that's not good - i'm following up weekly so fingers crossed for now 

[Emma_C]

Thank you so much for your patience with this Andrew__O, 

I think we've finally got there in the end, any further issues please do let us know and we can assist further 🙂