Virgin Media Community

[JaneSpr]

Every month Virgin take two payments out of my account for my mobile phone. One of these is detailed in the billing section so that's fine. the other one is for a fixed £10. What is this for and how can I get in touch with anyone from Virgin to actually discuss it!

[JitteryPinger]

The two payments normally cover

1. Mobile Plan/Tariff
2. Mobile Phone Finance (If a phone came with the plan)

[Lee_R]

Hi @JaneSpr . Thanks for posting and welcome to our community.

Sorry for any confusion around the billing.  Can you confirm as the fantastic @JitteryPinger has suggested, that you have one of our Freestyle contracts?  That is when you pay for your tariff and take out an up front finance agreement to purchase your handset.  If this is not the case please do get back to me on here and I will be very happy to look into it on your behalf.

Regards

Lee_R

[JaneSpr]

Hi Lee, no I don't think that should be it as my phone is one I have inherited from my husband. I shouldn't be paying for a handset.

[Lee_R]

Thanks for getting back to me JaneSpr.

We need to take a closer look at this on your behalf.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[enlli]

Did you take out phone insurance some time in the past?

[Lee_R]

Hi @JaneSpr

I have sent a private message.  If you could respond to that and we'll happily look into this from there?

Regards

Lee_R