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Tony333
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Mobile password

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DJ_Shadow1966
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Re: Mobile password

Hello

What password are you looking for, as there are so many that it could be from your online account, PIN for phone, gmail account, apple account etc ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tony333
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Re: Mobile password

Hi it's my mobile virgin account password will not reset

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Tony333
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Re: Mobile password

It's my mobile virgin  account password will not reset when I confirm new password but aevery thing ticks ok

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Beth_G
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Re: Mobile password

Hi Ton333,

 

Thank you for posting on the Community Forums.

 

I'm sorry to hear you're having some trouble resetting your online My Virgin Mobile account password. Sometimes it won't like it if you use two of the same characters consecutively, however this isn't stated in the criteria. 

 

I know it's a little frustrating, but can you please try using another different password with that in mind? Let me know if you're still having trouble from there.

 

Thanks,

 

Beth

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