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Mobile outage

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Karen1965
Joining in

on ‎25-08-2021 07:45

How long is this outage going to last please? Customer service are clueless no signal for over a week now

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Molly_G
Forum Team (Retired)
Forum Team (Retired)

on ‎26-08-2021 10:12

Hey @Karen1965,

 

Sorry to hear you've been having mobile issues. Just to clarify, did our customer services confirm this was due to an outage or not?

 

Kind regards,

 

 

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide

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enlli
Very Insightful Person
Very Insightful Person

on ‎25-08-2021 09:23

Not much info to go on there. Is this a network outage in a given area or something else.

If network then that is down to whoever supplies your signal be it EE or Vodafone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Molly_G
Forum Team (Retired)
Forum Team (Retired)

on ‎26-08-2021 10:12

Hey @Karen1965,

 

Sorry to hear you've been having mobile issues. Just to clarify, did our customer services confirm this was due to an outage or not?

 

Kind regards,

 

 

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
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