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richard_potting
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Mobile out

Hi, mobile signal out in My area. I know it is localised as it works out and about.

I'm wth virgin (an EE sim) and finding it hard to complain.

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enlli
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Message 2 of 8
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Re: Mobile out

Virgin use their own proprietary SIM cards which can be switch from using EE to Vodafone. (Everyone will be Vodafone soon)

They have no influence over the physical network and reporting it to Virgin will do little as the networks own systems let them know of outages.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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richard_potting
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Message 3 of 8
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Re: Mobile out

Can I report fault to EE?

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Lee_R
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Message 4 of 8
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Re: Mobile out

Hi richard_potting thanks for posting and welcome to our community.

Sorry to hear you're not receiving a signal in your area.  If your SIM is on EE network have you checked here?  You would need to select 'check status'.  

Regards

 

Lee_R

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richard_potting
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Message 5 of 8
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Re: Mobile out

Hi, thanks for reply.

Looks like that would be helpful but won't let me submit my form as I'm not an EE customer -don't have EEmobile number.

 

 

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Lee_R
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Message 6 of 8
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Re: Mobile out

I am sorry @richard_potting .  Do you mean a complaint?  Or do you mean you wish to register loss of service?  

Regards

 

Lee_R

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richard_potting
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Message 7 of 8
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Re: Mobile out

I would like to report lack of service.

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Lee_R
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Message 8 of 8
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Re: Mobile out

Thanks for confirming richard_potting.

I will send you a private message. 

Regards

 

Lee_R 

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