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Mobile order

Hi, Can anyone let me know what is going on my mobile order? I’m guessing it’s parked like everyone else’s seems to be but I can’t log onto my account as my password didn’t save and I don’t have a virgin number 

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Re: Mobile order

I presume you've failed the credit check, you can have a perfect score and still get denied. This is something virgin mobile are renowned for. You can either call them to get this confirmed but be prepared for a 45 minute wait, or try the chat feature on the website. 

 

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Re: Mobile order

I've been waiting 28 hours for live chat to pick up.

Good luck.

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Re: Mobile order

Bumping for some staff  

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Re: Mobile order

Thanks for the post Hugggykk and welcome to our community.

 

We can only run credit checks over the phone if you could please contact the team on 789/0345 600 0789.

 

Thanks, Emily.

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Re: Mobile order

What’s the point of buying a phone online if you can only do it over the phone then? 

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Re: Mobile order

I would be speaking in regards to our teams and their capabilities. 

 

Thanks, Emily

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