Menu
Reply
Highlighted
  • 2
  • 0
  • 1
Joining in
3,618 Views
Message 1 of 14
Flag for a moderator

Mobile order parked

I applied for a iphone xr filled out all questions had credit check which I must of passed to take me on to bank details got confirmation of order and when delivery will be then I get a email saying you need more information now order is parked what the (bleep)is going on if there's a problem then surely I wouldn't of got confirmation of order and delivery 

Highlighted
  • 3
  • 0
  • 0
Joining in
3,567 Views
Message 2 of 14
Flag for a moderator

Re: Mobile order parked

Same issue here mate they make it so complicated, and I refuse to call an wait 30+ minutes. 

Did they sort yours out ? 

 

Steve 

0 Kudos
Reply
Highlighted
  • 7.57K
  • 458
  • 477
Forum Team
Forum Team
3,562 Views
Message 3 of 14
Flag for a moderator
Helpful Answer

Re: Mobile order parked

Hi Jayspurs, 

Thanks for your post and welcome to our community. 

Really sorry that there's been an issue with your order after you've gone through some checks, I can appreciate you're keen to know what's going on. 

If you've not already discussed this with our team or had the handset then please pop me a personal message so I can take a closer look. 

I'm sure we can get to the bottom of things. 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 1
Joining in
3,551 Views
Message 4 of 14
Flag for a moderator

Re: Mobile order parked

I still haven't had a call and the order is still parked it's been 3 days now 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
3,390 Views
Message 5 of 14
Flag for a moderator

Re: Mobile order parked

Any joy with your order Jay ?

I'm.sitting parked as well.

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 1
Tuning in
3,350 Views
Message 6 of 14
Flag for a moderator

Re: Mobile order parked

Did you get it sorted?
I've just been told 3-5 working days wait after 5 days wait already.
absolute joke and thats really putting it politely.
No wonder the place is so cheap.
Highlighted
  • 2
  • 0
  • 1
Joining in
2,939 Views
Message 7 of 14
Flag for a moderator

Re: Mobile order parked

I have the same problem can you help?

 

Highlighted
  • 5
  • 0
  • 0
Joining in
2,723 Views
Message 8 of 14
Flag for a moderator

Re: Mobile order parked

thats exactly what is happening to me with my iphone 8 plus. I have been here parked for 3 days and im starting to get annoyed and impatient

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
2,504 Views
Message 9 of 14
Flag for a moderator

Re: Mobile order parked

Did this get resolved? I’m sitting 6 days parked now, still no contact from virgin

Highlighted
  • 2
  • 0
  • 0
Joining in
999 Views
Message 10 of 14
Flag for a moderator

Re: Mobile order parked

I ordered a iPhone 11 and AirPods deal and i put in my account number and diet code then it went to order parked but I got a delivery time and date  it’s supposed to be coming today but I’ve not had any emails implying it will 

0 Kudos
Reply