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Mobile order cancellation

  • Hi there,

can anyone help please?

i places an order on the 22/05/2020 for a Virgin Mobile for my partner but he has changed his mind now!

i am trying to cancel this order but having no luck!! Tried calling/messaging services but not getting a response back.

What’s the best way for me to cancel this order? Please help as it’s stressing me out!!!!

Thank you! 

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Re: Mobile order cancellation

Hi Claireg4, thanks for your post.

 

I'm sorry to hear you've had problems getting touch regarding the cancellation of a new mobile deal. At this stage if you still haven't spoken to a member of staff I imagine we will have already attempted delivery of the handset - this can be refused which would effectively be cancellation. 

If you still need help with the cancellation though please try the relevant team again on 0345 600 0789 - the lines are available until around 8PM today. 

 

Tom

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