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Simonbee1
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Mobile number porting

Hi, I have just joined virgin today and tried to contact 789 to give my PAC code and move my old number to virgin but the call center is closed due to the covid virus so i tried searching the mobile app for more information but found nothing and have tried to have a web chat and answered all of the automated questions and was told I would be transferred to someone who would deal with the number porting but have not been connected yet and have been waiting for over two hours, could anyone suggest another way to sort this out please.

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enlli
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Re: Mobile number porting

Have you managed to set up an online account? It can be done from there

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Simonbee1
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Re: Mobile number porting

Hi Enlli, I have set up my account using the virgin mobile app, would I need the visit the website for more options?

 

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enlli
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Re: Mobile number porting

Yes. Not quite sure where but I know it's there. Someone did it last week

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Simonbee1
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Re: Mobile number porting

Hi, I'm having trouble accessing my mobile account, I've tried calling 789 but every option says the call center is closed, when I try to login it says I may not have registered, when I try to register I get stuck on the recaptcha box and keep going round and round and it suggests that if I'm having problems logging in I need to contact 789. Please help 

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enlli
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Message 6 of 9
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Re: Mobile number porting

That recaptcha problems has been coming up for weeks. Poor really

The only other contact I have is the text service 07533016422

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Mcat74
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Re: Mobile number porting

Moved over earlier this week.

Still waiting... no update and cant find how I can find out what's happened. It's on my order form....

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enlli
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Re: Mobile number porting

This is coming up too frequently to be a glitch. 

Virgin asleep at the wheel again. Getting them to acknowledge it will be a problem

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Zak_M
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Re: Mobile number porting

Good morning @Simonbee1 

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting your number ported over. 

 

Are you able to let me know If the issues is ongoing? If it is I can take a further look into this for you. 

 

Kind regards,

Zak_M

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