My husbands sim not working in Greece. He was told all set up but doesn't work. Sent message as he'd forgotton password for app, tried to change but link was sent to text which he can't access. Can't text or make calls. Can you help please.
Hello Thank for joining in on the forum, we will try the best to get your issue resolved.
You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,
How to access the sim toolkit.
For Android: Select Apps from the Home Screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen
**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**
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