Hey Ralphie2,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your mobile handset, I have looked into this and can see that a new sim card would be needed to resolve this issue.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L