Virgin Media Community

[Ralphie2]

My mobile is unreachable bytext or phone. Ditto outgoing texts/calls. My direct debit is up to date and the phone fully charged. I can't ring to report this. Any suggestions? Thanks.

[Steven_L]

Hey Ralphie2, 

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your mobile handset, I have looked into this and can see that a new sim card would be needed to resolve this issue. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

No problem Ralphie2 and I'm glad that its working for you now. 

Kind Regards,

Steven_L