on 07-03-2023 22:22
My mobile is unreachable bytext or phone. Ditto outgoing texts/calls. My direct debit is up to date and the phone fully charged. I can't ring to report this. Any suggestions? Thanks.
on 08-03-2023 08:44
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your mobile handset, I have looked into this and can see that a new sim card would be needed to resolve this issue.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
on 08-03-2023 15:04
No problem Ralphie2 and I'm glad that its working for you now.