Mobile network not working after roaming

[Vrgndoesntwork]

I have returned from France and my mobile network no longer works. Roaming worked fine in France, everntually. Now I am back in England, my SIM refuses to connect to virgin network. I have rebooted my phone 5 times and turned airplane mode on and off. I have tried manually selecting and automatically selecting network. Not working.

[Vikki_M]

Hi @Vrgndoesntwork

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the phone since returning from France.

Do you have an iPhone or Android phone please?

Once you have confirmed this, I can send you the relevant steps to get the phone working again for you 🙂

Please pop back to us when you can.

[Vrgndoesntwork]

Thank you - I have an Android phone (Motorola). 

[Vikki_M]

Thank you for the reply @Vrgndoesntwork

Please try the below. 

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Automatic and go back to Home Screen

Please let us know how you get on. 

[Vrgndoesntwork]

Thank you - that seems to have worked and I am now connected. 

[Vikki_M]

Happy to hear that @Vrgndoesntwork 

I hope you enjoy the rest of your day 🙂