Mobile network not available for voice calls - Moto G7 Play
on 13-08-202022:05
My Moto G7 PLay is not recognising my VirginMobile sim card and the phone is unlocked. It comes up with mobile network not available for voice calls and I am unable to get it to recognise the sim. any help would be appreciated
Re: Mobile network not available for voice calls - Moto G7 Play
on 21-08-202000:21
Hello, thank you for your message. I have discovered that my device was blocked by 02 when disconnecting from their services and there the device has been blacklisted and rendered useless as it will no longer work on any other network. Therefore it is not the Virgin Mobile sim card. It is really frustrating but there is nothing that I can do with this error as 02 are not taking ownership at the moment. Thanks Helen